How To Become A Help Desk Engineer In 2023: Step by Step Guide

The process involves analyzing the text for sentiment indicators, such as words, phrases, or even emojis, and assigning positive, negative, or neutral labels based on these indicators. Machine learning models are trained on large datasets with labeled sentiments to learn patterns and make accurate predictions. Let’s take a look at the many different job titles that can fall under the IT support specialist framework, how they can differ and what skills you need to succeed in these jobs. The good news is that this family of IT job titles is not only a substantial part of the tech world, but it’s a great place for entry-level jobs and support jobs pay well too. One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera.

These IT pros ensure the smooth operation of software and hardware products for employees within an organization and customers outside of an organization. IT technical support staff diagnose and solve software and hardware problems for computer users. A senior infrastructure engineer specializes in designing and developing help desk engineer systems and infrastructures based on client preferences and industry standards. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree.


The average hourly rate for a help desk technician ranges from $12 to $44, but freelance workers have more control over their income. Salaries increase significantly in line with experience, with an entry level technician starting on around $35,000 per year. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. Information engineers typically earn higher educational levels compared to help desk engineers.

Data center technicians provide an array of technical support to an organization’s data center by ensuring the servers are running consistently and smoothly. Baseline cybersecurity skills are applicable across more of today’s job roles as companies search for qualified IT pros to secure their systems, software and hardware. Adding CompTIA Security+ to your resume shows employers that you can perform these core security functions – and launch your IT security career.

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IT desk technicians are often the first port of call for a client who is experiencing technical issues, and they should act as an extension of the brand. As a consumer, if you have a negative experience with an operator that takes your call, this affects the way you view a brand, and it may persuade you to look elsewhere. Desk technicians should be polite, patient and courteous, and they should also be able to clarify situations and provide useful information and advice. To be a successful technical support engineer, it’s important to have both technical and workplace skills.

what is help desk engineer

IT support analysts provide a wide range of technical support and may also be tasked with evaluating the overall support program. An operating system acts as a link between the user and the hardware components. A great addition to CompTIA A+ (or CompTIA ITF+) in this field would be CompTIA Data+. CompTIA CySA+ assesses the skills needed to apply behavior analytics to networks to improve the overall state of IT security.

Technical Support Engineer job description

If you have a sharp, analytical mind with a propensity for numbers and an interest in programming, this specialization may be the right fit for you. The CompTIA Cybersecurity Career Pathway can take you in many different directions. Adding CompTIA Cybersecurity Analyst (CySA+) or CompTIA PenTest+ will take your career to the next level. After you decide which certification is right for you, head on over to the CompTIA Store to select a training product or bundle to help you study. Bundles always include a free retake voucher just in case you need a second chance. This open-source operating system is quietly running nearly all supercomputers and cloud servers that power our daily lives.

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution… Get the skills you need to pursue an entry-level position as an IT help desk technician… After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder. If you like to code, design and create, put that passion to use as a web administrator. As companies continue to collect data, having a qualified IT pro on staff that knows exactly how to extrapolate, analyze and secure this information is becoming more and more important. And as careers in data start to expand, so does the opportunity for those coming from the help desk.

Service Desk Engineer Job Description Example

It offers the opportunity to work with a variety of technologies, solve problems, and help people. You’ll also learn a lot on the job, which is important for staying current in your field. The need for more technical talent is a trend that is being felt across all industries, but it is especially prevalent in the service desk industry. As businesses become increasingly reliant on technology, they are looking for professionals who can help them manage and maintain their systems. Demand for these workers will increase as organizations continue to outsource IT services and support to reduce costs. Service desk engineers will be needed to provide support for the vendors providing these services.

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